Walgreens better tell their managers to RE-READ their return policy over again! I was on the other side of town yesterday and happen to have the Milani blush I bought 2 days ago in my purse. It was the wrong color for me and I didn’t feel like exchanging it for anything else so I decided to get a refund.
I bought it at a Walgreens store closer to where I live. The blush was $2.79 as it had one of those orange tags on the display saying “Last chance!”,…meaning it was being discontinued…by Milani or Walgreens, I don’t know.
When I gave the blush and the receipt to the girl at the beauty register, she started telling me they couldn’t take it back. Um, WHAT? She called for a manager and the assistant manager came over. He started to tell me the same thing but in the same breath, said “But it doesn’t say that on the return policy”.
Ok, you just shot yourself in the foot. I want my money back, idiot! They tried to tell me they couldn’t take it back cuz it was on clearance but I wouldn’t budge. I told them, “SHOW ME WHERE IT SAYS YOU DON’T TAKE BACK RETURNS ON COSMETICS ON CLEARANCE!”
Since I wouldn’t give in, the asst. manager gave in and gave me back my $3.05 (with tax) refund.
I hate stupid shit like this when store employees don’t know their own fucking policies so I’m going to call Walgreen’s corporate and complain about that particular store location. I kept the return receipt they gave me so I can tell them exactly who it was that issued my refund.
This isn’t the first time I’ve had problems returning cosmetic stuff. I had a similar problem with Sally’s a while back that store location got reprimanded for refusing to refund me my money. I know cuz I got an email from Sally’s corporate when I emailed my complaint.
First off calling to corporate will just be a waste of your time, as corporate usually doesn’t communicate some bitchy costumers comments down to the actual store. Though I am sure that they will tell you that they are sorry and everything just to make you happy and shut you up. Second off, more than half of the employees there are part-time and even if they aren’t, they get paid so shitty that they aren’t going to give two shits about what the return policy is. The only real thing that I can agree with you on is that the managers (and pharmacists) should know the return policy because they are the ones that get paid half-way decent. I would also like to add that rude customers like you are the reason that I hated working in retail and that it is your own fault for buying the wrong color blush. Throwing a huge fit of 3.05 is fucking ridiculous. What a waste of every ones time.
First of all, I have worked retail so I KNOW how bitchy customers can get. Second of all, you might think that calling corporate is a waste of time but it is not because I have personally seen corporate take action when an angry customer calls. Corporate does not like getting calls/complaints from angry customers and because of that, they WILL look into the matter and make sure that shit gets resolved. I’ve personally seen it happen as I’ve called other companies in the past and have personally had district managers return calls to me.
Oh, so it’s my fault for buying the wrong color. Well, when a return policy doesn’t state that beauty items are excluded, is that my fault. Obviously, it’s the company’s fault for not being specific.
On top of that, it’s not my fault that your precious part-time employees don’t know the company’s fucking POLICY when it comes to making refunds. It’s THEIR JOB to know, PERIOD!
I don’t give a fucking shit what you say cause you’re obviously some idiot who works retail and doesn’t give a fuck about their job. It probably shows in your attitude towards your customers so that’s why they’ve probably reported your cranky ass to corporate and maybe you’ve gotten in trouble.
Either way, it’s you who is wasting your time bothering to comment on my blog. Good luck in your wonderful career in retail. Maybe it’s your store that will get closed up there in Wisconsin.
“Throwing a huge fit of 3.05 is fucking ridiculous”
It’s not a matter of $3.05. It’s a matter of principle. The fact that they eventually refunded the customer meaning they *are* supposed to refund the customer; otherwise they would have pointed out the policy statement right away and would not budge.
And Settle Down, everything is relative. You said customer fighting over $3.05 is ridiculous; then I’ll say the CS should have quickly refunded the customer because fighting over $3.05 with the customer is ridiculous too?
Policy is policy. If the policy is there, customer will comply. If it is not there, the store should honor the refund.
Since you are in retail, maybe you should think what and who created bitchy customers?